Dolmen Group Associate Manager Customer Services Jobs 2026 In Karachi

Dolmen Group has advertised a career opening for the job of Associate Manager Customer Services – Dolmen Connect, in the Head Office at Karachi, as mentioned in the advertisement dated September 2026.

Candidates should have a Bachelor’s or Master’s degree in Business Administration or equivalent, with 5-6 years of experience in customer services functions, especially in retail, hospitality, or commercial malls, together with effective conflict resolution abilities.

This is a great opportunity for customer service professionals to be part of a vibrant company and take charge of the customer experience at a prominent retail destination of Pakistan.

Eligibility Criteria

• Position: Associate Manager Customer Services
• Education: Bachelor’s or Master’s degree in Business Administration or a related field
• Experience: 5–6 years of relevant experience in customer service operations, preferably in:
• Retail
• Hospitality
• Commercial malls
• Skills Required:
• Advanced conflict-management skills
• Active problem-solving abilities
• Professional communication skills
• Strong leadership skills
• Team development capabilities

Key Responsibilities

• Ensure consistent delivery of professional, efficient and customer-focused front-line services
• Handle and solve any customer complaints in an efficient manner to maintain high levels of satisfaction
• Train, mentor and coach the customer service staff to achieve high levels of efficiency
• Work together with other departments to manage any tenant and visitor related operations issues
• Help plan and coordinate ground activities for mall promotions and events

How to Apply

• Interested applicants may send their updated CV via email to careers@dolmengroup.com with the position title "Associate Manager Customer Services" clearly mentioned in the subject line of your email.
• Or visit the official Dolmen Group website: www.dolmengroup.com

FAQs

1. What qualifications are required for this position ?

Applicants must be Bachelor's or Master's degree holder in Business Administration or related field from a reputable institution.

2. How much experience is needed for this jobs ?

Candidate must have 5-6 year experience in customer service operations, preferably in retail, hospitality, or commercial malls.

3. Where is the job located?

Job is located at the Head Office in Karachi.

4. What skills are required for this role?

You will need advanced level of conflict-management, problem-solving, and interpersonal communication skills, along with leadership and team-building abilities.

5. How do I apply?

Apply by sending your CV to careers@dolmengroup.com with the subject line "Associate Manager Customer Services".

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