Meezan Bank Announced Manager Email Channel Jobs 2026 In Karachi

Meezan Bank announced a senior level career opportunity for the post of Manager Email Channel in Service Quality Department – Customer Support Group at its Head Office in Karachi as per advertisement published in September 2026 . The incumbent will be required to manage Email Channel operations including timely and accurate response while monitoring SLA/TAT, backlog, productivity and service KPIs. The applicant should have minimum Bachelor’s (preference for Master’s) degree from HEC recognized institute with at least 5 years of relevant managerial experience. Professional certifications would be considered as an added advantage.

Eligibility Criteria

• Position: Manager Email Channel
• Department: Service Quality Department – Customer Support Group
• Qualification: Minimum Bachelor’s degree; Master’s preferred, from an HEC-recognized institute/university
• Preferred Qualification: Professional certification in customer service, operations, or a related field will be an added advantage
• Experience: Minimum 5 years of relevant managerial experience in:
• Customer service
• Operations
• Contact center management
• Skills Required:Email channel operations
• SLA/TAT management
• Customer complaint handling
• Team leadership
• MIS reporting
• Process improvement
• Automation
• Location: Head Office – Karachi

Key Responsibilities

• Manage Email Channel operations by providing timely, accurate responses and monitoring SLA/TAT, backlog, productivity, and service KPIs
• Manage customer complaints and escalations by ensuring timely resolution while adhering to policies, regulations, and service standards
• Lead and coach the Email Channel team while monitoring performance and preparing MIS reports on a daily, weekly, and monthly basis
• Drive automation and process improvement initiatives to improve the customer experience, documentation, quality assurance, and audit trails

How to Apply

Interested applicants may apply online through the official Meezan Bank careers portal at https://www.meezanbank.com/careers/ by scanning the QR code provided in the advertisement or visiting the website directly.

Frequently Asked Questions (FAQs)

1. What qualifications are required for this position?

The candidate must have a minimum Bachelor’s degree (preferably Master’s) from an HEC approved institute/University. The candidates with relevant certifications are encouraged to apply.

2. How much experience is required?

Candidates must possess a minimum of 5 years’ experience in the relevant field (Customer Service/Operations/ Contact Center Management).

3. What are the main duties and responsibilities of the position?

Manages the Email Channel operations while monitoring SLA/TAT & KPIs, Addressing and Escalating customer complaints, Managing and coaching the team, MIS report generation, and contributing towards automation and process improvement.

4. Where is the job located?

The job location is the Head Office Karachi.

5. How can I apply for this position?

You can apply online at the careers page of Meezan Bank by clicking on the below-given link.

https://www.meezanbank.com/careers/

More Jobs: Ghani Glass Limited Announced ABAP Developer Jobs 2026 In Lahore